Shopping Info

1. Online Credit Card Payment

    This site uses the Paynow credit card payment system and accepts VISA, Mastercard, and other credit cards.

2. ATM Transfer

    This site uses WebATM virtual accounts for payment and allows you to choose according to your bank, providing you with the most diverse spending options.

    * For customers who choose the ATM transfer service, if the transfer is not completed within 3 business days after ordering, the company reserves the right to cancel the order.

Anti-Fraud Reminder

Recently, there have been frequent cases of fraud. Please remember that we will never call you to ask you to cancel installment payments at an ATM or request your credit card information!

If you have any concerns, please contact us immediately via email: customer@sleepwellcorp.com.

International Express Delivery :

Payment Methods

  ✦ All prices are denominated in New Taiwan Dollars (NTD). Payment is only accepted via online credit card. Transaction fees, exchange rates, and refund fees for overseas credit cards are subject to the issuing bank's regulations. Please contact your credit card issuing bank if you have any questions.

  ✦ Payment is supported by the PayNow system and accepts VISA, Mastercard, JCB, and other credit cards.

Delivery Areas

  ✦ Currently, we offer service for orders from USA, Malaysia, Singapore, Hong Kong, and Macau.

  ✦ Malaysia and Singapore: Please ensure you fill in your recipient's information in English, including your full English name and address. Recipients must use their full English name, not abbreviations. All mailing addresses must include the correct postal code (Malaysia 5-digit; Singapore 6-digit).

  ✦ Hong Kong and Macau: Please fill in your recipient's information in Chinese, and select the correct region and address, along with complete recipient information.

  ✦ When placing your order, please select the correct region and fill in the correct address and recipient information. If incorrect information results in misdelivery, the buyer will be responsible for all return shipping costs.

  ✦ Overseas orders will be delivered by Good Maji.

Customs Duties

  ✦ For goods imported into other countries, import duties, or other taxes may apply according to the import regulations of each country. These taxes are the responsibility of the consumer. Please check with your local government for the exact amount.

  ✦ Due to varying regulations in different countries, import duties and other fees may apply upon receipt of the package. Some goods may face delivery or customs clearance issues. It is recommended that you confirm whether the goods can be delivered to the designated country before purchasing.

  ✦ The recipient must comply with the import regulations and restrictions (prohibited items, etc.) of the receiving country (region). Otherwise, the recipient will be solely responsible for any related legal issues.

  ✦ If the package incurs customs duties due to the regulations of different countries, and the orderer is unwilling to pay the duties, resulting in the package being returned, the refund amount will be the original order balance after deducting the actual round-trip shipping costs and customs duties in both countries. (Round-trip shipping costs = order shipping cost x 2; customs duties are subject to random checks and vary by region. It is recommended that you check with the tax authorities in your region.)

Shipping and Delivery Time

  ✦ Overseas orders take approximately 7-14 days to ship. Actual delivery time depends on the courier company's delivery status.

Shipping Costs

  ✦ After adding your desired items to your shopping cart, the system will automatically calculate the shipping cost.

  ✦ For Hong Kong and Macau, we recommend filling in your business address, SF Express store address (for self-pickup), or SF Express smart locker address. (※Excludes other additional fees)

  ✦ For East Malaysia (postal code 87000 and above), an additional remote area surcharge of NT$95/kg will be applied.

  ※Good Maji reserves the right of final interpretation※

Returns and Exchanges Policy

  ✦ Due to the complexities of international refund processes, we are unable to provide return and exchange services for overseas members. Please carefully verify the contents and quantity of your order before purchasing. International orders are not eligible for returns or exchanges for any reason.

  ✦ For overseas orders, if delivery is impossible due to incorrect or faulty recipient information (address/contact number/person), or if the package has been unreachable for more than 15 days since it arrived in the local area and delivery cannot be arranged, no refund will be issued. The order will be returned as abandoned. Therefore, please ensure you fill in accurate information when placing your order and keep your phone and email address handy for delivery arrangements.

  ✦ If an incorrect address is discovered before shipment, the original order must be cancelled and a new order placed. We apologize for any inconvenience.

  ✦ If an incorrect address is discovered after shipment, delivery must be cancelled. Actual round-trip shipping costs, customs duties, and storage fees will be deducted before refunding the remaining balance of the original order.

  ※We reserve the right to decide whether to accept an order.※

Order Inquiry

    After successful order placement, we will send you an order confirmation email. You can check your order status on your mobile phone using the instructions in the email.

Alternatively, you can return to our shopping screen and click "Inquire About Orders" at the bottom left, using the verification code from your order confirmation email to track your order progress.

Invoice

    An invoice will be provided with your order.

Order Modification

    For any changes or modifications needed, please contact our customer service at LINE@ (scan the QR code below or search ID: @ONNZZZ).

    * Service hours are Monday to Friday, 09:00 to 18:00. (Service will be extended during national holidays; we apologize for any inconvenience.)

Return Policy

  ✦ To process a return, please contact us and follow our return procedure to send the item back.

  ✦ Returned products must be brand new, unopened, and in their original packaging.

    * Unopened is defined as the product's outer packaging being intact, completely unopened, and unused.

  ✦ If you require a return or exchange, please contact us within 7 days of receiving the item.

    * For exchanges due to product defects, shipping costs will be covered by our company.

  ✦ Please send the original invoice with the shipment.

    ※ Unopened is defined as the product's outer packaging being intact, completely unopened, and unused.

Sleep Well Technology Co., Ltd. (hereinafter referred to as "the Company") will collect, process, and utilize your personal data in order to process your application to become a user of "WuWuKun Health Shopping" (hereinafter referred to as "this Platform Service"), which is provided by the Company. To ensure the protection of your personal data, the Company hereby informs users of the following matters in accordance with personal data protection regulations:

I. Purpose and Category of Collection

The purpose of the Company collecting your personal data is to verify your identity and establish a user data file, and to conduct necessary investigations, registrations, analyses, and dispute resolutions for marketing, customer management and service, and other businesses approved by the competent authority or otherwise in accordance with business registration items or articles of association. The personal data collected by the Company on this Platform includes:

Personal Identification Information: User's name, national identity card number, contact information (telephone, email, address, etc.), gender, etc.

Questionnaire Survey Data: Data required for all business-related questionnaires or interviews.

Financial Information Required for Collection and Payment: Credit cards, etc.

Information Required for Online Transactions: Your national identity card number, date of birth, gender, and other information used to inquire about medical expense details through this platform.

Service Transaction Records: Transaction records and medical expense payment details from this platform.

Other Uncategorized Data: Personal data provided by the user to the counterparty in the transaction. This company will obtain this personal data to fulfill the purpose of the contract or with the user's consent. Other personal data that can directly or indirectly identify the user includes registration time, IP address, device model, operating system version, etc.

II. Period, Region, Target Audience, and Method of Use

Period: From the date you join this platform as a user until the date you or this company terminate the service on this platform. However, if laws stipulate otherwise or data is required to be retained by law, those provisions shall apply.

Region: Taiwan region, and the region where this platform provides services and website/webpage services.

Target: This company or institutions that have contractual relationships, business dealings, or services with this company due to business needs; financial regulators or legally authorized agencies or financial regulatory bodies.

Method: Utilization of personal data by automated machines or other non-automated methods within the scope of the collection purpose, in accordance with relevant personal data protection laws.

III. Rights Regarding Personal Data

You may exercise the following rights in accordance with the Personal Data Protection Act:

To inquire or request access.

To request a copy.

To request supplementation or correction.

To request cessation of collection, processing, or use.

To request deletion.

To exercise the above rights, please contact this company: manager@sleepwellcorp.com.

If you request an inquiry regarding your personal data, this company may request your identification documents. If you entrust a third party to apply on your behalf, a power of attorney and identification documents of both parties should be submitted.

This company will charge necessary costs for inquiries, access, or requests for copies.

IV. Impact of Not Providing Personal Information

You may choose whether to provide information and the completeness of the information provided. However, some functions, services, or activities on this platform require the information you provide to be used. If you do not provide complete and accurate personal information, some functions, services, or activities may not be available. In such cases, the company will be unable to process your application for user status or service eligibility. We apologize for any inconvenience.